Klagomål - Complaints
Frälsningsarmén vill att eventuella problem och oegentligheter ska lyftas fram och lösas. Det är viktigt för oss att leva upp till det förtroende som visas oss och vi vill att all vår verksamhet ska vara baserad på ärlighet och transparens.
The Salvation Army wants to ensure accountability and quality in our international community development work.
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På svenska
Frälsningsarmén vill säkerställa ansvarighet och hög kvalitet i vårt internationella utvecklingsarbete. Därför vill vi säkerställa att det är enkelt att framföra klagomål eller göra en orosanmälan säkert och anonymt. Formuläret på länken nedan är en del av våra säkerhetsrutiner. Du kan fylla i formuläret om du har sett att Frälsningsarmén inte håller den standard vi har satt upp och ska följa. Eller om du har upplevt, sett eller hört om dåligt agerande av Frälsningsarmén och vår personal i utlandet.
In English
In all our work, we are committed to maintaining high standards of quality and accountability to rights holders (project participants), partner organisations, and donors.
Our rights-based approach places the interests, perspectives, and participation of rights holders at the centre of project planning, implementation, and evaluation. It is guided by the core principles of non-discrimination, accountability, transparency, and inclusion, which underpin everything we do.
The projects we support are implemented by The Salvation Army in partner countries. Our relationships are founded on mutual trust, open communication, and transparency, ensuring that we work together effectively to achieve sustainable and meaningful outcomes.
Complaints mechanism
The form in the link above is our complaints mechanism. We welcome you to fill it in if you believe that we have not lived up to our obligations or if you have experienced, seen or heard of any undesirable actions by The Salvation Army and our staff. Your report will be sent to two people; our Head of Communications and the secretary to our Territorial Commander, and will then be handled according to our complaints response mechanism.
Within three weeks of submitting a report, you will be contacted with confirmation of receipt and information about the continued process.
Your report will be handled confidentially and you may choose to be anonymous (in which case we will not be able to contact you).
If your report is concerning a project that is government funded (Sida) through the SMC - Faith in Development we will forward it to them. You may also choose to approach the SMC - Faith in Development directly instead. Please do so through the form at https://www.smc.global/klagomal/