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Complaints

The Salvation Army wants to ensure accountability and quality in our international community development work.

In all our work we have a responsibility to ensure quality and to be accountable to rights holders (project target groups), partner organisations and donors. 

Our rights based approach means that the target groups' interests and opinions is central to planning, implementation and evaluatoin of projects. It also means that the principles of non-discrimination, accountability and transparency is at the heart of what we do. 

The projects that we support are implemented by The Salvation Army in other countries and our partnership is built on trust and transparency. 

Complaints mechanism 

The form below is our complaints mechanism. We welcome you to fill it in if you believe that we have not lived up to our obligations or if you have experienced, seen or heard of any undesirable actions by The Salvation Army and our staff. Your report will be sent to two people; our Head of Communications and the secretary to our Territorial Commander, and will then be handled according to our complaints response mechanism. 

Within three weeks of submitting a report, you will be contacted with confirmation of receipt and information about the continued process. 

Your report will be handled confidentially and you may choose to be anonymous (in which case we will not be able to contact you). 

If your report is concerning a project that is government funded (Sida) through the Swedish Mission Council we will forward it to them. You may also choose to approach the Swedish Mission Council directly instead. Please do so through info@missioncouncil.se 

På svenska 

Frälsningsarmén vill säkerställa ansvarighet och hög kvalitet i vårt internationella utvecklingsarbete. Därför vill vi säkerställa att det är enkelt att framföra klagomål eller göra en orosanmälan säkert och anonymt. Formuläret på länken nedan är en del av våra säkerhetsrutiner. Du kan fylla i formuläret om du har sett att Frälsningsarmén  inte håller den standard vi har satt upp och ska följa. Eller om du har upplevt, sett eller hört om dåligt agerande av Frälsningsarmén och vår personal i utlandet. Följ länken för mer information och detta formulär på svenska. 

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